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Xerox Document Centre 440/432/430/426/425/420 User Guide Page 13-1
Problem Solving
13 Problem Solving
The DC440/432/430/426/425/420 has built-in information to
help identify and manage error messages and problems. It also
contains troubleshooting and problem-solving procedures to
help quickly resolve the problem.
Refer to the information contained in this chapter to resolve any
problem solving issues.
- Xerox Document Centre 1
- 440/432/430/426/425/420 1
- User Guide 1
- , The Document Company 2
- 1 About This Guide 13
- Xerox Welcome Center 14
- Conventions 15
- Bracket text typeface 16
- Italic typeface 16
- Quick Pathway 16
- Cautions 17
- Warnings 17
- Related Information Sources 18
- Safety Notes 19
- Safety Standards 21
- Regulatory Information 22
- FCC Part 68 23
- Canadian CSO3 25
- Laser Safety 26
- About This Guide 27
- Environmental Compliance 28
- Illegal Copying 29
- 2 Product Overview 33
- Product Overview 35
- Optional Components 36
- Power ON/OFF 39
- DC426/420 40
- I to turn the 40
- Powering Off 41
- Power Save Modes 42
- Stand-by Mode 43
- Low Power Mode 43
- ¾ Select [Access] on 44
- ¾ The touch screen displays 46
- ¾ Select [Close] 46
- ¾ Select [Exit]. The touch 46
- Recycled Paper 47
- Features button 49
- Job Status button 50
- Machine Status button 51
- Machine Information 52
- Paper Supply Status 52
- Reports and Counters 53
- System controls 56
- Job Interrupt 57
- Auditron Access Screen 58
- Information Sources 59
- User Documentation 60
- Copying procedure 62
- Document Glass 64
- ¾ Place the document face 65
- ¾ Lower the document feeder 65
- 3. Select the features 67
- 4. Enter the quantity 68
- 5. Select Start 69
- Standard Features - Copy 70
- Collated 71
- Uncollated 71
- Stapled (optional) 72
- ¾ Place the documents face 73
- Orientation 75
- Reduce / Enlarge options 77
- Paper Supply options 79
- Added Features - Copy 81
- Image Adjustment tab - Copy 82
- (DC426/420) Options 83
- Bound Originals 85
- Bound Originals options 86
- Image Shift 87
- Expert Image Quality options 89
- Edit (optional) 90
- Area Edit (DC440/432/430/425) 91
- Page Edit (DC440/432/430/425) 92
- Edit (DC426/420) 93
- Output Format - Copy 94
- N Up (2 Up - DC426/420) 96
- Annotation 98
- Annotation options 99
- Programming a new comment 100
- ¾ Use the pop-up keypad to 101
- ¾ Select [Save] 101
- ¾ The comment will be 101
- ¾ Working from the beginning 103
- ¾ Select [Add Insert]. The 103
- Booklet Creation 104
- Covers (DC440/432/430/425) 105
- Covers options 106
- Job Assembly - Copy 108
- Stored Jobs 110
- To retrieve a stored job 112
- To delete a stored job 112
- Managing Copy Jobs 113
- Completed Print Jobs Queue 116
- Embedded Fax Procedure 118
- 2. Load the documents 119
- 3. Dial the number 120
- 4. Select Start 120
- Fax Status 121
- Resolution 123
- Original Type 124
- Sides Scanned 125
- Next Destination 126
- Dialing Characters 127
- Telephone 129
- Speed Dial 131
- Dial Directory 132
- More Features - Embedded Fax 134
- Cover Letter (Cover Page) 135
- Transmission Report 136
- Lighter/Darker 136
- Delayed Start 138
- ¾ Select [More Features] 139
- ¾ Select [Send Priority] 139
- ¾ Select either [Normal] or 139
- Build Job 141
- Poll Remote Fax 142
- Store for Polling 143
- Secure Polling: 144
- Polling Password Button 145
- Delete documents 145
- Print documents 145
- Fax Mailbox 146
- Print from Mailbox 147
- Delete Mailbox Contents 148
- Fax Reports 151
- Answer Mode 152
- Dial Directory Setup 153
- ¾ Select [Next] 154
- ¾ Select the desired default 154
- ¾ Select [Delete] 156
- Comment Setup 158
- Transmit Header Print 159
- ¾ Load documents 160
- ¾ Press [Features] 160
- ¾ If necessary select [All 160
- ¾ Select [Fax] 160
- 1. Select Features 161
- Send List/Phonebook 167
- Dialing Characters 169
- Original Input Size 172
- Login - Guest Access 174
- Logging Off 177
- LAN Fax Features 178
- Managing Fax Jobs 179
- Completed Fax Jobs Queue 181
- Fax (DC440/432/430/425) 183
- 5 Media Print 185
- Using Media Print 186
- Media Print 187
- ¾ On completion remove the 188
- 6 Network Scanning 189
- Network Scanning 190
- Summary Box Features 191
- Templates and template list 192
- Public and Private Templates 193
- Image Adjustment 195
- Original Size 196
- Basic Image Quality 197
- Sides Imaged 198
- Reduce/Enlarge 199
- Stored Image Settings 200
- Erase Options 201
- Document Path / Volume 204
- Login Name/Password 205
- Management Fields information 207
- Managing Scan Jobs 214
- Standard Features 218
- Using the Address Books 220
- Public Address Book 221
- Internal Address Book 222
- Output Format 229
- Authentication Mode - E-mail 230
- Completed Scan Jobs Queue 236
- Print Driver Features 240
- Tower Mailbox 243
- Managing Print Jobs 244
- 9 Internet Services 249
- Interface Options 250
- Internet Services 251
- Services Tab 252
- Stored Templates 253
- Queue Tab 254
- Status Tab 255
- Properties Tab 256
- Properties Features 257
- Feature Name Action 260
- Maintenance Tab 261
- Assistance Tab 262
- Template Pools 264
- Template Management 264
- Template Services 265
- Document Management Fields 270
- Template Operations 271
- Scan to File 272
- PaperPort 273
- Scan to Fax 275
- Scan with Local Copy 275
- Problem Solving 276
- 10 Paper and other media 277
- Loading paper 278
- Paper and other media 279
- ¾ Make sure that the guides 280
- The Bypass Tray 282
- Finisher 283
- The Envelope Tray (optional) 284
- Loading the Envelope Tray 285
- Auto Tray Switching 287
- Storing and Handling Paper 288
- Other media 289
- (20lb substance 290
- 11 Setups 297
- Setup Procedures 298
- System Administrator Tools 299
- Auditron Administrator Tools 299
- Owner Tools 300
- Changing the Settings 300
- Machine Setups 302
- Access the Machine Setups 303
- Paper Tray Setups 304
- Date/Time Setup 305
- ¾ Select [Time Setup] 306
- ¾ Use the scroll buttons to 306
- ¾ Select [Save] and [Close] 306
- Walkup Screen 307
- Auto Clear 308
- Low Power 308
- Contention 309
- Interrupt Button 310
- Localization 310
- Additional Setups 311
- Touch Screen Contrast 312
- Customer Support Number 312
- Paper Sizes 313
- Machine Serial Number 313
- ¾ Select [Xerox Supplies 314
- ¾ Use the numeric keypad on 314
- ¾ Select another Setup or 314
- Fault Override 315
- Unavailable Features 316
- Disabled Component 320
- Service/ 320
- Disabled Feature/Result 320
- Copy Setups 321
- Image Quality 324
- Expert Image Quality 327
- Erase (DC440/432/430/425) 328
- ¾ Select [Edge Erase] 329
- Fax Setups 330
- ¾ Select [Fax Setups] 331
- Embedded Fax 333
- Access Fax Terminal Setups 334
- Local Name 335
- Company Logo 336
- Delayed Start Time 337
- ¾ Select [Long Document] 338
- ¾ Select [600 mm] or 338
- ¾ Select [Dialling Digits 339
- Fax Printing Options 340
- Duplex Printing 341
- Paper Attributes 342
- Output Selection 342
- Fax Report Options 343
- ¾ Select [Broadcast and 344
- Fax Panel Defaults 346
- (DC440/432/430/425) 348
- Fax Mailboxes 349
- To Add or Edit a Mailbox 350
- Fax File Management 351
- Files (DC426/420) 352
- Fax Communication Setups 353
- Outgoing Fax Options 354
- Pause Time 355
- Redial Management 355
- Line Monitor 357
- Batch Send 358
- Resend Count 358
- Incoming Fax Options 359
- Ring Volume 360
- Junk Fax Prevention 360
- ¾ Select [Receive Header 361
- ¾ Select [On] or [Off] 361
- ¾ Select [Secure Fax 361
- Auditron Setups 363
- Access Auditron Setups 364
- (DC440/432/430/425) 366
- Delete Account 368
- Reset All Counters 369
- Reset All Limits 369
- Delete All Accounts 369
- ¾ Make selections and 371
- Internal Auditron (DC426/420) 372
- Account Setup (DC426/420) 373
- Add Accounts 374
- ¾ Select [Save] and then 375
- ¾ Access Auditron Setups 379
- ¾ Select [External 379
- Foreign Interface Device 380
- Access Rights 382
- Assign Privileges 385
- Set User Privileges 386
- Delete PIN 387
- Network Scanning Setups 390
- If File Already Exists 391
- Confirmation Sheet 391
- Update All Templates 391
- Public Repository 1,2,3,4 391
- Print Setups 392
- Printer Setups 393
- Postscript Setups 393
- PCL Setups 393
- Tower Mailbox Setups 394
- 12 Maintenance 397
- Ordering Supplies 398
- Maintenance 399
- ¾ To open the Duplex Module 402
- ¾ Using the handle, lift the 404
- Loading Staples 408
- ¾ Unpack the new stapler 410
- ¾ Close the staple cartridge 410
- 13 Problem Solving 413
- Fault Clearance Procedure 414
- Clearing Jams 415
- Problem Solving Tables 416
- Fault Codes and Messages 428
- Output Quality 431
- Call for Service procedure 432
- 14 Specifications 433
- Machine Specifications 434
- Specifications 435
- Warm-up Time 436
- Document Feeder 436
- Paper Supply 436
- Finisher (optional) 438
- Electrical Specifications 439
- 15 Glossary 443
- Terms Defined 444
- Glossary 445
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